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Privacy Policy

Legal Notice
Política de Privacidad
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1. Data Controller

In accordance with Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR) and Organic Law 3/2018 (LOPDGDD), the user is hereby informed that the personal data collected through this website will be processed by the following entity:

  • Company Name: Zenurban Multiservicios Inmobiliarios S.L.

  • Tax ID (C.I.F. / N.I.F.): [B-XXXXXXXX]

  • Registered Address: [Street/Avenue, number, postal code, city, Spain]

  • Data Protection Officer (DPO) Email:

  • Phone:

2. Personal Data We Collect

Zenurban only collects personal data that is adequate, relevant, and strictly limited to the purposes of real estate consulting and brokerage:

  1. Buyers and tenants: Name, contact phone number, email, search preferences (area, type, budget, and specific property requirements).

  2. Owners and sellers: Identification data, phone number, property address, cadastral data, property registry summary (nota simple), expected sale or rental price, and proof of ownership documents.

  3. Online valuation tool users: Physical characteristics of the property to be valued (area, condition, extras), approximate address, and contact details to send the valuation report.

  4. Business transfer clients: Name, details of the premises or business license, business sector, and economic conditions of the transaction.

  5. Browsing data: Anonymous IP address, device identifiers, and browsing patterns in accordance with our Cookie Policy.

3. Purposes of Processing and Legal Basis

We process your personal data based on the following purposes and legal grounds:

Purpose of Processing

Legal Basis (GDPR)

Handling requests and visits: Managing inquiries, coordinating property visits, and sending detailed technical documentation.

Pre-contractual measures at the request of the interested party (Art. 6.1.b GDPR).

Brokerage and contract signing: Drafting and processing reservation contracts, earnest money contracts, rental agreements, and notary accompaniment.

Performance of a contract (the interested party is a party to it) (Art. 6.1.b GDPR).

Property valuation: Generating and sending your real estate market reference report.

Consent of the interested party (Art. 6.1.a GDPR).

Compliance and anti-money laundering: Identity verification and source of funds in real estate transactions.

Compliance with a legal obligation (Art. 6.1.c GDPR and Law 10/2010 on Anti-Money Laundering).

Sending news and real estate alerts: Sending newsletters with new properties or investment opportunities.

Explicit consent, revocable at any time (Art. 6.1.a GDPR).

4. Data Retention Periods

Your data will be kept only for the time necessary to fulfill the purposes for which it was collected:

  • Inquiries and information requests: Maximum of 1 year from the last contact, unless the user requests its deletion sooner.

  • Real estate transactions and signed contracts: They will be kept blocked for the mandatory period of 10 years, in accordance with Law 10/2010 on the Prevention of Money Laundering and Terrorist Financing.

  • Billing and accounting documents: They will be kept for 5 years, as established in the General Tax Law.

  • Commercial subscriptions: Until the user withdraws their consent or requests to unsubscribe from the service.

5. Recipients and Third-Party Data Transfers

Zenurban does not sell, rent, or transfer your data to third parties, except in the case of an express legal obligation or when it is essential for the execution of the requested real estate services:

  1. Notary and registry entities: Notaries, property registrars, and administrative bodies for the public registration of sales.

  2. Financial/banking entities: Only in the event that the client expressly requests assistance or management of mortgage loans.

  3. Public administrations: Tax Agency, judicial bodies, and State Security Forces and Corps (if there is a legal requirement).

  4. Data processors: Technology providers for cloud infrastructure, real estate CRM, and email marketing services located within the European Economic Area (EEA).

6. International Data Transfers

As a general rule, all personal data collected by Zenurban is stored and processed on servers located within the European Union.

In the event of using technology service providers located outside the European Economic Area (EEA), Zenurban will ensure that such third parties have an adequate level of protection, supported by an adequacy decision from the European Commission or through the signing of Standard Contractual Clauses (SCCs).

7. User Rights (ARSOPOL Rights)

The user may exercise the rights recognized by the GDPR free of charge at any time:

  • Access: Know what personal data we are processing about you.

  • Rectification: Request the correction of inaccurate or incomplete data.

  • Erasure (“Right to be forgotten”): Request the deletion of your data when it is no longer necessary for the purposes of collection.

  • Restriction of processing: Request the temporary suspension of processing in cases provided for by law.

  • Portability: Receive your data in a structured, commonly used, and machine-readable format.

  • Opposition: Object to the processing of your data for reasons related to your particular situation or for direct marketing purposes.

  • Withdrawal of consent: Revoke the authorization granted at any time, without retroactive effects.

How to exercise your rights?
You can send a written request to Zenurban, via email to privacidad@zenurban.es or by postal mail to our registered address, indicating in the subject “Exercise of data protection rights” and attaching a copy of your ID, NIE, or passport to prove your identity. Your request will be answered within a maximum period of one month.

8. Supervisory Authority and Complaints

If you believe that the processing of your personal data infringes applicable regulations, or if you have not obtained a satisfactory result in exercising your rights, you have the right to file a complaint with the Spanish Data Protection Agency (AEPD):

  • Electronic Office: www.aepd.es

  • Postal Address: C/ Jorge Juan, 6, 28001 - Madrid (Spain)

  • Customer Service Phone: 901 100 099 / 912 663 517