Cookie Policy
Last updated: August 16, 2026
Welcome to Zenurban (hereinafter referred to as "this website" or "we"). We fully understand the importance of your privacy. To provide you with a secure, smooth, and personalized property search service, this website uses cookies and similar data tracking and storage technologies.
This Cookie Policy aims to fully and transparently disclose how we use these technologies and the rights you enjoy regarding data processing, in accordance with the EU General Data Protection Regulation (GDPR) (EU) 2016/679, the Spanish Law on Information Society Services and Electronic Commerce (LSSI-CE) 34/2002, and the relevant guidelines of the European Data Protection Board (EDPB).
1. Data Controller Information
In accordance with relevant data protection regulations, the data controller of this website is:
Company/Entity Name: Zenurban [Please replace with the full legal registered name here]
Registered Tax ID (CIF/NIF): [Fill in your company tax ID]
Registered Address: [Fill in the company's official registered address in Madrid or other location]
Contact Email:
If you have any questions regarding this policy or your private data, please feel free to contact our compliance team via the email provided above.
2. What are Cookies and Similar Technologies?
Cookies are small text files generated by a web server and downloaded to the browser of your accessing device (including but not limited to desktop computers, laptops, smartphones, or tablets) when you visit an internet site.
In addition to traditional cookies, this website may also use other similar storage technologies according to technical needs, such as:
Local Storage and Session Storage: These are features provided by modern HTML5 browsers that allow websites to securely store small amounts of data locally on your device, usually used to record your preference settings or maintain page loading speed.
Web Beacons / Pixels: Tiny transparent image files occasionally used to help us understand page content loading status and basic interactions.
In the following text, we collectively refer to all the above technologies as "Cookies".
3. Categories of Cookies We Use
In order to give you a clear understanding of where your data goes, we classify the cookies that may be involved in this website according to their source, lifecycle, and core purpose as follows:
3.1 Classification by Source:
First-Party Cookies: Sent directly to your device from Zenurban's own servers or domains, fully controlled by us, and used to maintain the native functions of the website.
Third-Party Cookies: Sent and managed by external partners independent of Zenurban (such as multimedia content providers).
3.2 Classification by Lifecycle:
Session Cookies: These are temporary files. When you close your browser or end the current visit session, they are automatically and completely erased from your device.
Persistent Cookies: These files remain on your device for a predetermined period of time (ranging from tens of minutes to several months) so that the website can "remember" your device and preferences on your next visit.
4. Detailed Cookie Purposes and Business Scenarios
Under the principle of "data minimization", we deploy cookies for the following purposes with extreme caution:
Strictly Necessary Cookies
Such cookies are absolutely essential for the normal operation of the website's underlying architecture, network security defense, and the provision of core services. Without them, the website will not render properly and your browsing requests cannot be processed securely.
Business Scenario Examples:
Security and Defense: Intercept malicious requests, prevent Cross-Site Request Forgery (CSRF) attacks, and ensure the security of data transmission links.
Compliance Records: Record your consent or refusal choices made in the cookie banner, ensuring that the system respects your privacy decisions during subsequent visits without disturbing you with repeated pop-ups.
State Maintenance: Record your current interface language (such as Spanish, Chinese, or English) to ensure that language reset does not occur when jumping across pages.
Legal Basis: According to the exemption clause in Article 22.2 of LSSI-CE, deploying such cookies does not require your prior explicit consent, and they cannot be turned off in the system's consent panel.
Performance & Analytics Cookies
These cookies help us understand from a macro perspective how global visitors interact with Zenurban. We rely on this aggregated data to identify website bottlenecks and optimize property search efficiency.
Business Scenario Examples:
Measure the average load time of property pages in specific neighborhoods.
Count click popularity and anonymous visit volumes across various website sections to help us optimize page layout.
Privacy Commitment: We apply strict de-identification processing to the collected statistical data. This data is only used for internal product iteration, will never be used to reverse-track your real identity, and will never be sold to any external advertising network.
Functional & Media Cookies
We are committed to providing a pure property search experience and do not proactively deploy intrusive ad trackers on regular pages. However, in a very small number of specific scenarios, in order to provide you with world-class immersive property displays, we integrate trusted third-party media services.
Business Scenario Examples:
HD Video Tours: Some high-end properties may embed on-site video tours based on Vimeo or YouTube.
3D Virtual Viewing: Certain properties may call 3D panoramic walkthrough technologies similar to Matterport.
Compliance Note: When you actively click to play or interact with these embedded components, the aforementioned third-party content providers may send their own cookies to your device to count views or maintain player status. Data processing by these third parties is governed by their own independent privacy policies, and we advise you to review their official statements prior to interaction.
5. International Data Transfers
Zenurban prioritizes securely hosting all of your core interaction data on servers located within the European Economic Area (EEA).
If, in very rare cases, specific technology providers we use (such as global Content Delivery Networks - CDNs or multimedia service providers) need to transfer non-sensitive data collected via cookies to countries outside the EEA, we will strictly ensure that such transfer complies with GDPR requirements. This usually means we will confirm that the receiving country has an Adequacy Decision recognized by the European Commission, or we will sign rigorous Standard Contractual Clauses (SCCs) with the provider to safeguard your privacy rights without compromise during international transfers.
6. How Can You Manage, Refuse, or Withdraw Consent?
At Zenurban, we fully respect your digital autonomy. You can manage your cookie authorization at any time through the following two main methods:
Method 1: Via the site's dedicated control panel (Recommended) You can scroll to the bottom of any page on this website at any time and click the “Cookie Preferences” link. This will reopen the privacy management panel, allowing you to granulaly enable or disable non-essential performance statistics cookies.
Method 2: Via your browser's global settings The vast majority of modern web browsers allow you to configure deep security settings to block the installation of all cookies or automatically clear them periodically. Please note that different browsers have different operational paths; you can refer to the following official support guides:
Disclaimer: Please note that if you choose to forcibly block all cookies (including "strictly necessary cookies") through your browser's highest restriction mode, the language memory, dark mode toggle, and some interactive layouts of this website will not function properly, and we assume no liability for the resulting degradation in browsing experience.
7. Revisions and Effective Date of the Policy
Due to the continuous evolution of the digital legal environment and the ongoing iteration of this website's system architecture, Zenurban reserves the right to update, modify, or supplement this Cookie Policy at any time.
When material and significant changes occur in this policy (such as introducing new categories of cookies or changing the purposes of data processing), we will provide you with sufficient notice prior to the changes taking effect via a prominent announcement banner at the top of the website, pop-up windows, or sending emails to registered users.